Terms & Conditions

Please read our terms carefully before using our services

Introduction

Welcome to Kajybyo Travel. These terms and conditions outline the rules and regulations for the use of our services. By accessing our website or using our services, you accept these terms and conditions in full. If you disagree with these terms and conditions or any part of them, you must not use our services.

In these terms, "we", "us", "our", and "Kajybyo" refer to Kajybyo Travel, and "you" refers to the user or client of our services.

Booking and Reservations

When you make a booking with Kajybyo Travel, you guarantee that you have the authority to accept and do accept these terms and conditions on behalf of yourself and your party. A contract is formed between you and us when we issue a confirmation after receiving your booking request and any applicable payment.

All bookings are subject to availability and confirmation. We reserve the right to refuse any booking for any reason.

Payments

To confirm your booking, we require:

  • A non-refundable deposit of 30% of the total price at the time of booking.
  • Full payment 45 days prior to the commencement of services.

For bookings made within 45 days of the commencement of services, full payment is required at the time of booking.

All payments must be made in the currency specified on your invoice. You are responsible for any bank charges or currency conversion fees.

Prices and Surcharges

All prices displayed on our website or quoted to you are per person unless otherwise stated and are subject to change without prior notice until your booking is confirmed.

Even after confirmation, we reserve the right to impose surcharges up to 30 days before departure due to:

  • Government action or legislative changes
  • Currency fluctuations
  • Transportation cost increases (including fuel costs)
  • Dues, taxes, or fees chargeable for services such as landing taxes or embarkation fees at ports or airports

If a surcharge exceeds 10% of the total holiday cost, you have the option to cancel and receive a full refund of all monies paid.

Cancellation by You

If you need to cancel your booking, you must notify us in writing as soon as possible. Cancellation charges will apply as follows:

  • Cancellation more than 60 days before departure: Loss of deposit
  • Cancellation 45-60 days before departure: 50% of total cost
  • Cancellation 30-44 days before departure: 75% of total cost
  • Cancellation less than 30 days before departure: 100% of total cost

We strongly recommend that you take out appropriate travel insurance to cover yourself against cancellation charges.

Cancellation by Us

In rare circumstances, we may need to cancel your booking. We reserve the right to do so at any time. If we cancel your booking (except due to your failure to pay or other breach of these terms), we will offer you:

  • An alternative travel arrangement of equivalent or superior quality, if available; or
  • An alternative travel arrangement of lower quality, if nothing of equivalent or superior quality is available, and a refund of the difference in price; or
  • A full refund of all monies paid

We are not responsible for any incidental expenses you may have incurred as a result of your booking, such as visas, vaccinations, or non-refundable flights.

Changes by You

If you wish to make changes to your confirmed booking, you must notify us in writing as soon as possible. While we will try to accommodate your request, we cannot guarantee that changes will be possible. If we can make the changes, you will be liable for any additional costs incurred by us.

Changes by Us

We reserve the right to make changes to your booking after confirmation if necessary. Most changes will be minor, and we will inform you as soon as possible.

If we make a significant change to your booking (such as a change of destination or a change to a lower standard of accommodation), you have the right to:

  • Accept the changed arrangements
  • Accept an alternative travel arrangement of equivalent or superior quality, if available
  • Accept an alternative travel arrangement of lower quality, if nothing of equivalent or superior quality is available, and a refund of the difference in price
  • Cancel your booking and receive a full refund of all monies paid

Travel Documents and Requirements

You are responsible for ensuring that you and all members of your party have valid passports, visas, travel permits, health certificates, and other documents required for travel to your chosen destination. We cannot accept liability for any loss or expense incurred due to your failure to comply with these requirements.

Travel Insurance

We strongly recommend that you and all members of your party obtain comprehensive travel insurance to cover cancellation, medical expenses, personal belongings, and other risks. Your insurance should cover the entire duration of your trip and all activities you plan to undertake.

Our Liability

We will accept responsibility for the arrangements we agree to provide for you as an "organizer" under the Package Travel and Linked Travel Arrangements Regulations 2018. Subject to these terms and conditions, if we or our suppliers negligently perform or arrange the services which we are obliged to provide for you under our contract with you, and we don't remedy or resolve your complaint within a reasonable period of time, we will pay you reasonable compensation.

We will not be liable for any injury, illness, death, loss, damage, expense, cost, or other claim of any description if it results from:

  • The acts and/or omissions of the person affected; or
  • The acts and/or omissions of a third party unconnected with the provision of the services contracted for and which were unforeseeable or unavoidable; or
  • Unusual or unforeseeable circumstances beyond our control, the consequences of which could not have been avoided even if all due care had been exercised; or
  • An event which either ourselves or suppliers could not, even with all due care, have foreseen or forestalled.

Complaints

If you have a complaint during your trip, you must inform our local representative or contact our customer service team immediately, allowing us the opportunity to remedy the problem. If you are not satisfied with their response, you should email or write to our customer service department within 28 days of your return.

Data Protection

We will handle your personal information in accordance with our Privacy Policy, which is available on our website.

Governing Law

These terms and conditions are governed by and construed in accordance with the laws of Turkey. You and we both agree to submit to the non-exclusive jurisdiction of the Turkish courts.

Severability

If any part of these terms and conditions is found to be invalid or unenforceable, the remainder will remain valid and enforceable.

Changes to These Terms

We reserve the right to update these terms and conditions at any time. Changes will be posted on our website and will be effective immediately upon posting. Your continued use of our services after any changes indicates your acceptance of the new terms.

Last Updated: April 9, 2025